I had ordered this runner and companion 2x3 area rug at the same time. The small rug was delivered with no issue but the runner and status updates were all wrong. Stated the runner was delivered when it was not and long story short, when I contacted O.co customer service to rectify the matter, the woman who helped me did a superior job in tracking down and taking care of the issue. I quickly received my runner, and she was such a pleasure to work with. Unfortunately, I no longer have her email so cannot name her here as much as I'd like to give her credit. Ultimately, one less than satisfactory experience was expertly and quickly managed by this customer service rep and I am very appreciative.
I purchased two of these runners for my high traffic hallway. We just bought new carpet for our home. I love the color and texture of this rug. The shadow box design is very nice. The detail and color of the runner was what I was looking for. My carpet is grey in my home, but I wanted a different grey to offset what I have. Also I didn't want just a plain runner without any detail. I've only had them a couple of days, and I still need to get a pad underneath the runners so they don't move when you walk on them. I would definitely recommend this runner to some who wants a good quality runner.
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